Privacy Policy — jeetwim

jeetwim collects personal data from you at different points during your interaction with the platform. The categories of data we collect are described below.

1.1 Registration Data

When you create a jeetwim account, we collect the following information: your full legal name, date of birth, email address, mobile phone number (registered in Bangladesh), and a username and password of your choosing. This information is required to establish your account, verify your eligibility to use the platform, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to process withdrawal requests, we may require you to submit one or more of the following documents:

• National Identity Card (NID) issued by the Election Commission of Bangladesh
• Valid passport issued by the Government of Bangladesh
• Birth certificate for supplementary age verification
• Recent utility bill or bank statement confirming your residential address in Bangladesh
• Screenshot or confirmation from your mobile financial service account (bKash, Nagad, Rocket, or Upay) matching your registered phone number

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard), transaction reference numbers, amounts in Bangladeshi Taka (BDT), timestamps, and the status of each transaction. We do not store complete card numbers or mobile banking PINs — these are handled directly by the respective payment processors under their own security frameworks.

1.4 Gameplay and Betting Data

We record details of all bets placed and games played on the platform, including the game or market selected, stake amounts, odds accepted, outcomes, and session timestamps. This data is used to maintain accurate account records, resolve disputes, detect irregular betting patterns, and comply with our responsible gaming obligations.

1.5 Technical and Device Data

When you access jeetwim, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud detection, and platform optimisation purposes.

1.6 Communications Data

If you contact our support team via live chat or email at support@jeetwim, we retain records of the correspondence, including the subject matter, timestamps, and any attachments you provide. These records are kept to ensure continuity of customer service and for quality assurance purposes.

jeetwim uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and secure your jeetwim account, process your login requests, and enable you to access all platform features.
• Identity verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity in accordance with our KYC programme before processing withdrawals.
• Transaction processing: To process deposits and withdrawals via your chosen payment method, reconcile your account balance, and issue receipts or transaction confirmations.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with account or payment issues through our support channels.
• Platform security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor betting behaviour, apply player-requested limits, and identify patterns that may indicate a gambling-related problem, enabling us to intervene in accordance with our Responsible Gaming Policy.
• Marketing communications: Where you have opted in to receive promotional materials, to send you information about offers, new games, and bonuses relevant to your interests. You may withdraw this consent at any time by updating your account communication preferences.
• Legal and regulatory compliance: To fulfil our obligations under applicable laws and to respond to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse aggregate usage patterns, test new features, and improve the performance and user experience of the jeetwim platform.

jeetwim processes your personal data on the following legal grounds:

jeetwim does not sell or rent your personal data to third parties. We may, however, share your data with the following categories of trusted partners and service providers where it is necessary to deliver our services:

4.1 Payment Processors

To process your deposits and withdrawals, we share relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers operate under their own privacy policies and security frameworks. jeetwim shares only the minimum data necessary to complete each transaction.

4.2 Game and Platform Providers

Games available on jeetwim are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data necessary to render and operate their games within the jeetwim environment. No unnecessary personal data is transmitted to game providers.

4.3 Identity Verification Services

To fulfil our KYC obligations, we may engage approved third-party identity verification services to validate the documents you submit. These providers are contractually required to handle your data securely and to use it exclusively for the purpose of identity verification on behalf of jeetwim.

4.4 Legal and Regulatory Authorities

jeetwim may disclose your personal data to regulatory bodies, law enforcement agencies, or other government authorities where required to do so by applicable law, court order, or lawful regulatory request. In such cases, we will disclose only the data specifically required by the request and will notify you where legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of some or all of jeetwim's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy implications via a notice on the jeetwim platform or by email to your registered address prior to the transfer taking effect.

jeetwim uses cookies and similar technologies (including local storage and session storage) to operate and improve the platform. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

5.1 Types of Cookies We Use

5.2 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block, delete, or receive notifications when cookies are set. Please note that disabling essential cookies may prevent certain features of the jeetwim platform from functioning correctly, including account login and balance display. Detailed instructions for managing cookies are available in the help documentation of your browser.

jeetwim retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account registration data: Retained for the duration of your active account, plus a minimum of five years following account closure to satisfy anti-money laundering and record-keeping obligations.
• KYC documents: Retained for a minimum of five years from the date of submission, or longer if required by a regulatory authority.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements.
• Gameplay and betting history: Retained for a minimum of three years from the date of each session, for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for a minimum of two years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical and device data: Typically retained for up to 12 months, after which it is aggregated or anonymised for analytical purposes.
• Marketing consent records: Retained for as long as the consent remains active, plus one year following withdrawal of consent.

When data is no longer required and no legal retention obligation applies, jeetwim will securely delete or anonymise it so that it can no longer be associated with your identity.

As a user of jeetwim, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at the support email address provided in your account dashboard.

7.1 Right of Access

You have the right to request a copy of the personal data that jeetwim holds about you. Upon receipt of a verified access request, we will provide you with a summary of the data categories held, the purposes for which they are processed, and any third parties with whom they have been shared.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Where the correction affects data that has been shared with a third party, we will inform that party of the update where reasonably practicable.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis for processing applies, or where you object to processing and no overriding legitimate interests exist. This right is subject to our legal retention obligations — we may be required to retain certain data for a minimum period regardless of an erasure request.

7.4 Right to Withdraw Marketing Consent

Where you have previously consented to receive promotional communications from jeetwim, you may withdraw that consent at any time by updating your communication preferences within your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

7.5 Right to Lodge a Complaint

If you believe that jeetwim has handled your personal data in a manner that violates applicable data protection principles, you have the right to raise a complaint directly with our support team. We will investigate all complaints thoroughly and respond within a reasonable timeframe. Where you remain dissatisfied with our response, you may seek further recourse through appropriate legal channels available in Bangladesh.

jeetwim employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers
• Encrypted storage of sensitive account credentials and KYC documents on access-controlled servers
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis
• Automated fraud detection systems monitoring for irregular login attempts, unusual transaction patterns, and other indicators of account compromise
• Regular security audits and vulnerability assessments conducted by qualified security personnel
• Incident response procedures to contain, assess, and remediate any data security breaches in a timely manner

While jeetwim takes all reasonable steps to protect your data, no system connected to the internet can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your own login credentials and for ensuring that your device is protected with appropriate security measures such as up-to-date antivirus software and a secure network connection.

In the event of a data security incident that is reasonably likely to result in a risk to your rights or interests, jeetwim will notify you promptly via email to your registered address and will publish relevant guidance on the platform regarding protective steps you should take.

The jeetwim platform is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect, process, or retain personal data from any person under the age of 18. Our registration process includes a mandatory date of birth field, and accounts where the submitted date of birth indicates the user is under 18 are automatically blocked from completing registration.

Where we become aware that personal data has been collected from an individual who is under 18 — whether through a misrepresentation during registration or by any other means — we will take immediate steps to close the account, delete the associated data, and void any transactions processed under that account. Any winnings accrued by an underage account will not be paid out.

Parents and guardians who are concerned that a minor may have registered on jeetwim or accessed the platform are encouraged to contact our support team immediately so that the matter can be investigated and resolved without delay. We also strongly recommend the use of parental control software to restrict access to online gambling websites on devices used by minors.

jeetwim reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify you by posting a prominent notice on the jeetwim platform and, where practicable, by sending a notification to your registered email address.

The effective date at the top of this document will be updated each time the Privacy Policy is revised. We encourage you to review this Privacy Policy periodically to remain informed about how jeetwim handles your personal data. Your continued use of the platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, the data jeetwim holds about you, or any aspect of our data protection practices, please contact our support team. Support is available 24 hours a day, seven days a week via live chat within your account dashboard. Written enquiries regarding data privacy may be directed to: support@jeetwim (plain text — not a clickable link).